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NHS North East Essex Clinical Commissioning Group is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so meet many of the available standards and guidelines. Although we have taken steps to make this site as easy to use as possible we need your comments to improve it, so please send us your feedback through the Contact Form page.


Disabled access to the North East Essex CCG offices

North East Essex CCG has its main office on the second floor of the Primary Care Centre in Turner Road, Colchester.

The Primary Care Centre is a modern building custom built for disabled access with ramps from the drop off point.  There are 12 parking spaces for the disabled  within the immediate vicinity of the building, as well as a larger car parking area. 

The building entrance is fitted with automatic doors.   There is a Reception area immediately opposite the entrance on the ground floor.  Internal doors are all accessible to wheelchairs, but require manual operation.

Hearing loops  can be provided on request at the reception desk.

A lift is available to the first and second floors . 

There are disabled toilets on each floor.  On the second floor where the CCG offices and meeting rooms are there is a disabled toilet sited off the main lobby, plus a second one within the secure office area. On the ground floor the disabled toilet is sited near the Walk in Centre Reception.

There is a drinking water supply in the main lobby area of the second floor near the main meeting rooms.

Food and hot drinks are available from the cafeteria area on the ground floor between 8.30 am and 4 pm

Should you have any problems or queries about this, please telephone 01206 286 500 prior to your visit and we will make any necessary arrangements for you to aid access.


Background to the Accessible Information Standard

From 1 April 2016 all organisations that provide NHS or adult social care services must follow the Accessible Information Standard by law. Organisations must follow the standard in full by 31 July 2016.

The Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.  

The Accessible Information Standard also tells organisations how to support peopleís communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deaf/blind manual interpreter or an advocate. 

As part of the standard organisations that provide NHS or social care must do five things. They must: 

Ask people if they have any information or communication needs, and find out how to meet their needs
Record those needs in a set way
Highlight a personís file, so it is clear that they have information or communication needs, and clearly explain how these should be met
Share information about a personís needs with other NHS and adult social care providers, when they have consent or permission to do so
Act to make sure that people get information in an accessible way and communication support if they need it.

More information on the Accessible Information Standard can be found on the NHS England website.

To view the leaflet in full please click here and for the poster here.

Further resources about the Standard including toolkits, guidance and quizzes can be found on a microsite designed by NHS Brent, Harrow and Hillingdon Clinical Commissioning Group.


Making health and social care information accessible across north east Essex

North East Essex CCG has been contacting its providers to ensure they are aware of the standard and that they have made provision to ensure information is available in other formats or languages, upon request.

The CCG is also about to undergo a major review of its website and making changes in the way patient information and self care advice is available.  Our aim is to improve access to information for everyone. 

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