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All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. It aims to make sure that disabled people have access to information that they can understand and any communication support they might need. The standard requires organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.  

It also describes how organisations should support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deaf/blind manual interpreter or an advocate. 

As part of the standard organisations that provide NHS or social care must do five things. They must: 

  • Ask people if they have any information or communication needs, and find out how to meet their needs;
  • Record those needs in a set way;
  • Highlight a person’s file, so they have information or communication needs, and clearly explain how these should be met;
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so;
  • Act to make sure that people get information in an accessible way and communication support if they need it.

More information on the Accessible Information Standard can be found on the NHS England website. To view the leaflet in full please click here and for the poster here.

North East Essex CCG has been contacting its providers to ensure they are aware of the standard and that they have made provision to ensure information is available in other formats or languages, upon request.

The CCG is also about to undergo a major review of its website and making changes in the way patient information and self-care advice is available.  Our aim is to improve access to information for everyone. 

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