We are committed to ensuring that we actively engage with patients, the public and other key stakeholders to ensure we commission, design and develop healthcare to meet the needs of our NEE population. We ensure we listen to patients and the public, learning from their views and experiences of the healthcare we provide in north east Essex so we can truly understand what matters to local people. The views of our patients, carers, staff and stakeholders are fully represented in the decisions we make about how our services are proposed, planned, delivered and improved. We do not see engagement as an isolated activity but an on-going positive relationship with our local community.
Patient experience is what the process of care feels like for our patients, carers and families. It is feedback from these people on their experiences of using our healthcare services and the treatment they received, whether it be a negative or positive experience.
Patient and public experience is the active participation of public and patients in the development of our health services. Engagement with our local people gives them a say in how our services are planned, commissioned, delivered and reviewed.
Both our patient and public engagement puts patients at the heart of everything we do. It focuses on improving those things that matter to patients as well as empowering and liberating our commissioners to innovate with the freedom to focus on improving our local healthcare services. We have fostered good relationships and collaborative arrangements with our local authorities, partners and stakeholders to ensure our health services are provided in a way which our local population needs.
To continually listen to our NEE patients and residents regarding the services we commission we have a variety of different mechanisms and approaches in place such as:
We understand that the way we ask people to share their views can make a big difference to who responds. We also have some communities in NEE that have poorer experiences when using the NHS than others and we understand why this is and establish ways to improve this when designing and commissioning services.
If you wish to contact us to discuss the above or any patient or public engagement event by NEECCG then please contact the Communications team on 01206 918653 www.neessexccg.nhs.uk