All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. It aims to make sure that disabled people have access to information that they can understand and any communication support they might need. The standard requires organisations to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email.
It also describes how organisations should support people's communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deaf/blind manual interpreter or an advocate.
As part of the standard, organisations that provide NHS or social care must do five things. They must:
North East Essex CCG has been contacting its providers to ensure they are aware of the standard and that they have made provision to ensure information is available in other formats or languages, upon request.« Back